RETURN POLICY

We do not accept returns or exchanges unless the product you purchased is defective.

EXCHANGE POLICY

We are happy to exchange any merchandise that is defective or damaged. If you will need to exchange your product, please review the information below.

• We accept exchanges on items purchased on cytopeutic.com only up to 7 days after the original purchase.

• Please enclose the product you wish to exchange and your receipt. On the receipt, write instructions on what item(s) to exchange.

• If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information.

• You will be responsible for the return shipping & handling charges, which will not be refunded.

 If you will need to exchange your product, please contact customer service by email at info@dreamtec.hk or by phone at 3705 2355

Please Note:  Empty containers cannot be accepted for an exchange.

DAMAGED PRODUCTS POLICY

If you receive an item that is broken or damaged, you may contact customer service within 7 days for a replacement. Items will not be replaced after 7days.

Please contact customer service at info@dreamtec.hk or by phone at 3705 2355 and we will respond with the appropriate return and/or exchange instructions.